LeLige Studio

12 Step Resume Writing

Before you can begin to design your resume on paper, you need to have the words. Use the following twelve-step writing process to help you clarify your experience, accomplishments, skills, education, and other background information, which will make the job of condensing your life onto a sheet of paper a little easier. If you need more help, consider using a ResumeEdge professional resume writer.
 
◆Step One: Focus
 
Decide what type of job you will be applying for and then write it at the top of a piece of paper. This can become your objective statement, should you decide to use one, or be used in the first line of the profile section of your resume to give your reader a general idea of your area of expertise.
 
Objectives are not required on a resume, and often the cover letter is the best place to personalize your objective for each job opening. There is nothing wrong with using an objective statement on a resume, however, provided it doesn't limit your job choices. As an alternative, you can alter individual resumes with personalized objectives that reflect the actual job title for which you are applying. Just make sure that the rest of your information is still relevant to the new objective, though.
 
Never write an objective statement that is not precise. You should name the position you want so specifically that, if a janitor came by and knocked over all the stacks of sorted resumes on a hiring manager's desk, he could put yours back in its right stack without even thinking about it. That means saying, "A marketing management position with an aggressive international consumer goods manufacturer" instead of "A position which utilizes my education and experience to mutual benefit."
 
◆Step Two: Education
 
Under the objective on the first piece of paper, list any education or training that might relate. If you are a recent college graduate and have little relevant experience, then your education section will be placed at the top of your resume. As you gain more experience, your education almost always gravitates to the bottom.
 
If you participated in college activities or received any honors or completed any notable projects that relate directly to your target job, this is the place to list them.
 
Showing high school education and activities on a resume is only appropriate when you are under 20 and have no education or training beyond high school. Once you have completed either college courses or specialized technical training, drop your high school information altogether.
Continuing education shows that you care about life-long learning and self-development, so think about any relevant training since your formal education was completed. Relevant is the key word here. Always look at your resume from the perspective of a potential employer. Don't waste space by listing training that is not directly or indirectly related to your target job.
 
◆Step Three: Job Descriptions
 
Get your hands on a written description of the job you wish to obtain and for any jobs you have held in the past. If you are presently employed, your human resource department is the first place to look. If not, then go to your local library and ask for a copy of The Dictionary of Occupational Titles or the Occupational Outlook Handbook available online at http://stats.bls.gov/oco/oco1002.htm. These industry standard reference guides offer volumes of occupational titles and job descriptions for everything from Abalone Divers to Zoo Veterinarians (and thousands in between).
 
Another resource available at your local library or college career center is Job Scribe, a computer software program with more than 3,000 job descriptions. Other places to look for job descriptions include your local government job service agencies, professional and technical organizations, headhunters (i.e., recruiters), associates who work in the same field, newspaper advertisements for similar jobs, or online job postings (which tend to have longer job descriptions than print ads).
 
The ResumeEdge Resume Center will provide you with hundreds of job descriptions taken from all of the resume samples. Simply do a keyword search for relevant job titles on the sample resume pages.
 
Now, make a copy of the applicable descriptions and then highlight the sentences that describe anything you have done in your past or present jobs. These job descriptions are important sources of keywords, so pay particular attention to nouns and phrases that you can incorporate into your own resume.
 
◆Step Four: Keywords
 
In today's world of e-mailed and scannable resumes, make sure you know the buzzwords of your industry and incorporate them into the sentences you are about to write. Keywords are the nouns or short phrases that describe your experience and education that might be used to find your resume in a keyword search of a resume database. They are the essential knowledge, abilities, and skills required to do your job. They are concrete descriptions like: C++, UNIX, fiber optic cable, network, project management, etc. Even well-known company names (AT&T, IBM, Hewlett-Packard, MCI) and universities (Harvard, Yale, SMU, SUNY, USC, Stanford, Tulane, Thunderbird) are sometimes used as keywords, especially when it is necessary to narrow down an initial search that calls up hundreds of resumes from a resume database.
 
Acronyms and abbreviations here can either hurt you or help you, depending on how you use them. One example given to me by an engineer at Resumix was the abbreviation "IN." Think about it. "IN" could stand for intelligent networks, Indiana, or the word in. It is better to spell out the abbreviation if there could be any possible confusion. However, if a series of initials is so well known that it would be recognized by nearly everyone in your industry and would not likely be confused with a real word, then the keyword search will probably use those initials (i.e., IBM, CPA, UNIX). When in doubt, always spell it out at least one time on your resume. A computer only needs to see the combination one time for it to be considered a "hit" in a keyword search.
 
Soft skills are often not included in search criteria, especially for very technical positions, although I have interviewed some companies that use them extensively for the initial selection of resumes for management positions. For instance, "communicate effectively," "self-motivated," "team player," and so on, are great for describing your abilities and are fine to include in your profile, but concentrate more on your hard skills, especially if you are in a high-tech field.
 
At the end of the chapter, you will find more examples of keywords for specific industries, although there is no such thing as a comprehensive listing of keywords for any single job. The computerized applicant tracking programs used by most companies allow the recruiter or hiring manager to personalize his or her list for each job opening, so it is an evolving process. You will never know whether you have listed absolutely every keyword possible, so focus instead on getting on paper as many related skills as possible.
 
The job descriptions you found in step three are some of the most important sources for keywords. You can also be certain that nearly every noun and some adjectives in a job posting or advertisement will be keywords, so make sure you use those words somewhere in your resume, using synonyms wherever you can. Make a list of the keywords you have determined are important for your particular job search and then list synonyms for those words. As you incorporate these words into the sentences of your resume, check them off.
 
One caution. Always tell the truth. The minute a hiring manager speaks with you on the telephone or begins an interview, any exaggeration of the truth will become immediately apparent. It is a bad idea to say, "I don't have experience with MS Word computer software" just to get the words MS Word or computer software on paper so your resume will pop up in a keyword search. In a cover letter, it might be appropriate to say that you "don't have five years of experience in marketing but can add two years of university training in the subject to three years of in-depth experience as a marketing assistant with Hewlett-Packard." That is legitimate reasoning, but anything more manipulative can be hazardous to your job search.
 
◆Step Five: Your Jobs
 
Starting with your present position, list the title of every job you have held on a separate sheet of paper, along with the name of the company, the city and state, and the years you worked there. You don't need to list addresses and zip codes, although you will need to know that information when it comes time to fill out an application.
 
You can list years only (1996-present) or months and years (May 1996- present), depending on your personality. People who are detail oriented are usually more comfortable with a full accounting of their time. Listing years alone covers some gaps if you have worked in a position for less than a full year while the time period spans more than one calendar year. For instance, if you worked from September 1996 through May 1997, saying 1996-1997 certainly looks better.
 
From the perspective of recruiters and hiring managers, most don't care whether you list the months and years or list the years only. However, regardless of which method you choose, be consistent throughout your resume, especially within sections. For instance, don't use months some of the time and years alone within the same section. Consistency of style is important on a resume, since it is that consistency that makes your resume neat, clean, and easy to read.
 
◆Step Six: Duties
 
Under each job, make a list of your duties, incorporating phrases from the job descriptions wherever they apply. You don't have to worry about making great sentences yet or narrowing down your list.
 
◆Step Seven: Accomplishments
 
When you are finished, go back to each job and think about what you might have done above and beyond the call of duty. What did you contribute to each of your jobs?
 
Did you exceed sales quotas by 150 percent each month?
Did you save the company $100,000 by developing a new procedure?
Did you generate new product publicity in trade press?
Did you control expenses or make work easier?
Did you expand business or attract/retain customers?
Did you improve the company's image or build new relationships?
Did you improve the quality of a product?
Did you solve a problem?
Did you do something that made the company more competitive?
 
Write down any accomplishments that show potential employers what you have done in the past, which translates into what you might be able to do for them. Quantify whenever possible. Numbers are always impressive. Remember, you are trying to motivate the potential employer to buy . . . you! Convince your reader that you will be able to generate a significant return on their investment in you.
 
◆Step Eight: Delete
 
Now that you have the words on paper, go back to each list and think about which items are relevant to your target job. Cross out those things that don't relate, including entire jobs (like flipping hamburgers back in high school if you are now an electrical engineer with ten years of experience). Remember, your resume is just an enticer, a way to get your foot in the door. It isn't intended to be all-inclusive. You can choose to go back only as far as your jobs relate to your present objective. Be careful not to delete sentences that contain the keywords you identified in step four.
 
◆Step Nine: Sentences
 
Make sentences of the duties you have listed under each job, combining related items to avoid short, choppy phrases. Never use personal pronouns in your resume (I, my, me). Instead of saying, "I planned, organized, and directed the timely and accurate production of code products with estimated annual revenues of $1 million," say, "Planned, organized, and directed. . . ." Writing in the third person makes your sentences more powerful and attention grabbing.
 
Make your sentences positive, brief, and accurate. Since your ultimate goal is to get a human being to read your resume, remember to structure the sentences so they are interesting to read. Use verbs at the beginning of each sentence (designed, supervised, managed, developed, formulated, and so on) to make them more powerful (see the power verb list in the Resume Center).
 
Make certain each word means something and contributes to the quality of the sentence. If you find it difficult to write clear, concise sentences, send your resume to ResumeEdge.com to put a team of Harvard-educated editors and professional resume writers to work for you.
 
◆Step Ten: Rearrange
 
You are almost done! Now, go back to the sentences you have written and think about their order of presentation. Put a number 1 by the most important description of what you did for each job. Then place a number 2 by the next most important duty or accomplishment, and so on until you have numbered each sentence. Again, think logically and from the perspective of a potential employer. Keep related items together so the reader doesn't jump from one concept to another. Make the thoughts flow smoothly.
 
◆Step Eleven: Related Qualifications
 
At the bottom of your resume, think about anything else that might qualify you for your job objective. This includes licenses, certifications, affiliations, and sometimes even interests if they truly relate. For instance, if you want a job in sports marketing, stating on your resume that you play tennis or are a triathlete would be an asset.
 
◆Step Twelve: Profile
 
Last but not least, write four or five sentences that give an overview of your qualifications. This profile, or qualifications summary, should be placed at the beginning of your resume. You can include some of your personal traits or special skills that might have been difficult to get across in your job descriptions. Here is a sample profile section for a computer systems technician:
 
Experienced systems/network technician with significant communications and technical control experience.
Focused and hard working; willing to go the extra mile for the customer.
Skilled in troubleshooting complex problems by thinking outside the box.
Possesses a high degree of professionalism and dedication to exceptional quality.
Effective team player with outstanding communication and interpersonal skills.
Current Top Secret/Sensitive Compartmentalized Information security clearance.
It is also acceptable to use a keyword summary like the one below to give a "quick and dirty" look at your qualifications:
 
Hardware: IBM 360/370, S/390, 303X, 308X, ES-9000, Amdahl V6-II, V7, V8, 3705/3725, Honeywell 6000, PDP II, NOVA, Eclipse, Interdata 8/32, Wang OIS 115, 140, VS-80, VS-100, HP 3000, 9000, Vectra, IBM PC-AT, XT, and numerous other computers and mainframes.
Languages: FORTRAN, PL/1, COBOL, BASIC, BAL (ALC), JCL, APL, DL/1, SQL, DS-2, HP-UX, and various PC-oriented software and support packages.
Systems: DOS, OS, CICS, VSI/II, MVS, SVS, VM/CMS, IMS, MVT-II, MFT, POWER, TOTAL, DATANET-30, JES-2, JES-3, BTAM, QTAM, TCAM, VTAM, TSO, ACF, NCP, SNA, SAA, ESCON, SDLC, X-25, TCP/IP, UNIX, and TELNET.
This type of "laundry list" isn't very interesting for a human being to read, but a few recruiters in high-tech industries like this list of terms because it gives them a quick overview of an applicant's skills. You can use whichever style you prefer.
 
Busy recruiters spend as little as ten seconds deciding whether to read a resume from top to bottom. You will be lucky if the first third of your resume gets read, so make sure the information at the top entices the reader to read it all.
 
This profile section must be relevant to the type of job for which you are applying. It might be true that you are "compassionate," but will it help you get a job as a high-pressure salesperson? Write this profile from the perspective of a potential employer. What will convince this person to call you instead of someone else?

    要看一张“王牌”的含金量，首先得拿一张足金的“金牌”作为参照。然而免费邮箱服务毕竟跟黄金不一样，想要找到一个“足金”的恐怕也比较难，因此我也就放低了要求：只要找到一个跟网易邮箱一样有特色的就行。正如前文所述，搜狐的免费邮箱实在没有什么特色（既不比别人差，也不比别人好），所以不能用作参照。想来想去，在我所用的过免费邮箱中，至今仍是BETA版的GMAIL倒是可以担此重任。

    为什么GMAIL可以担此重任呢？人家都已经是“王牌”了，我却拿一个测试了两年多还没有扔掉BETA帽子的GMAIL来跟它比较，是不是有点太小看这张“王牌”了？非也！正因为它是丁磊的“王牌”，如果精挑细选后拿了一个太优秀的作为参照把它比下去了，那丁磊脸上无光，我心里也过意不去。所以，我认为BETA版的邮箱还是比较合适的参照。

    网易免费邮经过这么多年的发展，一路走来也实属不易。然而再不易，他们也决不会把邮箱名改为“网不易”，那样就太伤大雅了。J 网易126免费邮的优点就不用说了，长篇累犊没什么意思，有意者可以去网易的官方网站寻找相关内容。在此把我个人使用过程中碰到的一些问题，拿出来跟大家一起探讨一下，顺便看看其它邮箱在这方面是什么样的情况，从而客观地给这张“王牌”给出一个含金量指标。（顺便说一句：在此所列出的一些问题，并非一定是网易邮箱服务的问题，也可能跟本地浏览器的设置有关，本人不才，没找到解决办法，才把一切都推在网易身上，见谅！）

    先说一下新鲜出炉的“逍遥版”邮箱吧，老实说，我用了之后发现没逍遥到哪里去。其总体稳定性似乎不如它的前身——极速版。也正因为如此，在试用了一段时间后我还是换回了极速版风格，在此也恳请网易别太早抛弃极速风格，给我们这些恋旧者留条后路。那么，到底是哪些问题呢？请待下文逐一列出：

一、写信末尾自动追加广告
    也不知道是什么时候增加的新特性，网易126邮箱发出的每封邮件末尾都会加上一两行广告，这些广告有些是推广网易邮箱的，有些却不知干嘛的。且不论这些广告是干嘛用的，在编辑邮件的时候它不显示，发出去之后自动追加，首先就把用户给“蒙”了，这样的做法实在欠妥。而且我也没有在“邮箱选项”里面找到能够关闭这项“新功能”的选项，这就比较郁闷了：万一你要写一封比较正式且重要的邮件给一个朋友，朋友收到后看到最后加了一两行广告，内容是类似于“这样的老婆喜欢啥（图）”，结局或许会很让你很尴尬了。
    GMAIL在这方面做得就比较好，邮箱页面本身没有什么广告（只有一些有针对性的链接），邮件里面更是没有任何附加的东西，给人的感觉就是“清爽”。

二、鼠标无法准确定位下拉按钮
    采用了“领先的Ajax技术”的网易邮箱界面确实做得很棒。然而，不知道是什么原因，我一直碰到这样一个问题：在阅读邮件界面中使用“删除”按钮，我明明很小心地想要定位那个往下键头 ，结果却往往是系统认为我按了部分，自责的同时我只好去垃圾箱再把它们删除。“删除”部分还有另一个问题就是，经常地，我明明选了“彻底删除”，但不知道是因为网络原因还是其它原因，邮件并没有删除，给人的感觉是它“拒绝删除”，我只好退出邮箱，再次登陆，然后把它们放到垃圾箱后再使用“清空”功能。然而这些问题在“极速版”里面却都不存在，这也正是我换回“极速版”的原因。
    对于“领先的Ajax技术”这种说法，其实GMAIL是最有发言权的，查询数据时页面右上角的就是证明。然而他们没有在页面的任何角落宣称他们使用了所谓的“Ajax”技术，也没有出现这种按钮定位不准的问题，毕竟是BETA版，低调、朴实一些还是能够羸得用户好评的。

三、无法使用“打开附件”按钮
    “逍遥版”邮箱的另一个问题是关于附件，网易很体贴地在附件前面放置了一个下接按钮，里面包括了“打开附件、下载附件、保存附件到网盘”等项。因为我从来不相信“网盘”可以彻底取代优盘这种说法，所以也没有开通“网盘”功能，第三项功能我就不去管它了。然而前两项功能却都多少有问题：不管附件是TXT也好、PDF也罢，选择了“打开附件”项后出来的页面是“The page cannot be displayed”；选择了“下载附件”项后好像就没什么反应了，类似于“拒绝下载”这种感觉。这就有点奇怪了，其实我们也可以直接点击附件，然后选择“打开”或“另存为”，但既然网易这么辛苦给我们开发了这些新功能，我们也该领情试用一下，没想到结果……这些问题在“极速版”里面似乎也没有。

    同样是对附件，GMAIL的处理要简单得多：列出所有附件，每个附件都标明了大小，并且提供“View”和“Download”这两个基本功能。虽然基本，但都可用。前者可以在浏览器中打开附件、后者则可以下载附件。除此以处，对于多个附件GMAIL还提供了一个非常体贴入微的功能：“Download all attachments（打包下载全部附件）”。该功能把所有的附近打包成一个ZIP文件供下载，ZIP文件名从你的邮件主题取得。这样的功能对于下载大量的附件是很我用的。同样是“贴心”，网易的贴心和GMAIL的贴心导致的结果却如此不同。

四、免费邮不支持“自动转发”
    不知道是“自动转发”功能从来没有出现在免费邮箱里还是最近才改成收费的，最新的“逍遥版”免费邮箱是不支持此功能了。从图中可以看到：在“逍遥版”免费邮箱的“自动转发”设置选项中，“启用或取消”和“在本邮箱保存”选项都是不可用的，“转发到邮箱”一栏也是不能编辑的。既然不能编辑，图中怎么会出现搜狐的邮箱地址呢？看来网易免费邮并非一开始就不支持自动转发的，只是后来把“自动转发”功能归到“邮箱伴侣”里面实行收费制了。这一点，对于广大网易免费邮用户来说实在是不小的打击。

    前面说了在最新的“逍遥版”免费邮里面不支持“自动转发”功能，那么，在“极速版”里面呢？虽然看起来“启用或停止转发”和“在本邮箱保存”选项都是可选的，“转发到邮箱”一栏也能编辑，然而当你点击“更改”按钮后，殊途同归，等待你的是唯一的“开通/续费”按钮。

    前文也提到了搜狐免费邮，说它“既不比别人差，也不比别人好”，然而这一点它倒比网易的免费邮好——它支持转发功能。

    当然，我们用作比照的GMAIL同样具备转发功能（从截图还可以发现，搜狐的设置页面跟GMAIL的设置页面色彩都差不多）。并且GMAIL还支持“部分转发”功能，即对符合某些条件的邮件进行转发。对于条件转发这一点，由于我没有使用过网易邮箱付费的转发功能（典型的铁公鸡型，一毛不拔），所以无法进行比较，见谅。

五、无法识别签名图片
    我现在所在的公司使用的是Notes邮件系统，在发信的时候可以使用图片作为个性签名。然而这样的签名发到网易的邮箱里却变成了附件（由于涉及到公司的名称，此处邮箱地址作了马赛克处理）。并且这个附件的名字也有点奇怪，叫作“image/gif正文”，不知情的人看了可能会有些摸不着头脑，因为以写满文字的图片作为附件是一些英文垃圾邮件的常用手段（可能是为了反垃圾过滤）。然而值得欣慰的是，签名图片最终还是能够在邮件末尾正确显示的，这一点至少可以证明我发给别人的邮件不是垃圾邮件。

   再回到GMAIL中看一下，结果有些不一样：虽然GMAIL也能正确显示签名图片，但它并没有把图片作为附件供下载（此截图跟上文的一张相同，因为此邮件使用了图片作为签名）：正如图中所显示的，附件共有两个，并不包含那张作为签名的gif图象。

   这也说明了一个问题：GMAIL认为，作为全球范围内的免费邮箱服务提供商（虽然GMAIL还只是处在测试阶段，并没有作为什么“牌”亮出。另外GMAIL很低调地通过“邀请函”的方式限制注册，也是一种沉稳的表现。至于后来日本代理可以直接注册GMAIL以及现在用手机可以注册GMAIL，那也说明开发者认为时机相对比较成熟，才会有意扩大用户群），应该兼容像IBM这样的公司做的邮件系统，但是网易免费邮显然没有想得这么周全。或者说，网易免费邮本来的定位就在国内市场，由此也引出了下面的问题。

六、无法切换不同界面语言
   和很多国内的免费邮箱服务提供商一样，网易免费邮也只有一种界面语言——“简体中文”，这就限制了网易的邮箱服务在全球范围内发展。网易似乎也只把目光放在拥有十多亿人口的中国（正因为如此，他们才宣称“已有1.8亿用户选择了网易的专业电子邮箱服务”），却从来没有想过如何把自己的品牌做到全球范围内，让更多的非汉语国用户使用网易邮箱服务。我们可以从他们极力宣扬的“电子邮箱第三方监测数据”看出些端倪：前文所提及的“既不比别人好，也不比别人差”的搜狐邮件居然在排名榜上位列第三，登陆邮箱后还弹出广告的新浪邮件排名第四、我从来没有听说过（这种说法有些夸张）的QQ邮件排名第五。而且排名榜上位列第二的“网易邮件”好像要把排名第一的“126邮箱”赶出网易家门。另外从图中可以看出，网易的两大免费邮箱以及搜狐、新浪稳坐前四（3月排名变化→），QQ邮箱则跟腾讯的其它产品（诸如QQ堂、拍拍网等）一样一直处在“奋起直追”的状态（3月排名变化↑3），直是经典而有趣有一幕。

   GMAIL则提供了包括“简体中文”、“繁体中文”在内的多达41种界面语言供用户选择。虽然不同的界面语言所提供的功能有细微的差别（比如英文界面有“彻底删除”按钮，而简体中文界面则只有“删除”按钮），但是大体还是一样的。而且登陆页面会自动判断来访的IP以确定合适的显示语言，这也是GMAIL体贴用户的表现。

    然而，国内用户访问像GMAIL、HOTMAIL、YAHOO(EN)这种邮箱服务有一个最大的问题，那就是，这些邮件服务需要用户能够访问国外的服务器，并且使用一些比较领先的技术的前提是网络带宽足够支持大量数据的传输（由此，GMAIL提供了“标准HTML视图”以满足不同网络环境用户的需求）。但是，往往这个需求在国内不太容易满足。比如说，我在大学里的时候，学校能够提供的访问Internet的方式是：访问国内网站包月5元，访问国外网站按流量计费，每兆字节1元。这是一件很郁闷的事情，一方面，使用GMAIL等邮箱服务要额外收费，另一方面，电信的出国线路经常拥塞，导致无法访问国外网站（至于某些非法站点被屏蔽，那是另一种情况了，在此不作讨论）。由此，很多人就选择了相对比较容易访问的网易、搜狐等免费邮箱。个人认为，这也是网易现在拥有号称的“1.8亿”用户的原因所在，因为在国内，网易邮箱确实做是还算不错的——至少一开始是这样，以后的发展方向就没有人能预测了。
    但是我也相信，在不久的将来，网络环境肯定不会成为瓶颈，这样的话，更多的用户会选择提供更好服务的免费邮箱。如果网易依然只把目光放在国内，他们的用户群增加的余地将非常局限，相反地，那些国外的免费邮箱以更好的服务，更稳定的表现，更人性化的功能，肯定能夺取越来越多的国内用户群。到时候，“电子邮箱第三方监测数据”排名榜依旧，但整个免费邮市场就已经是另一种境况了。

    通过以上对比和分析，相信大家对网易CEO丁磊的这张“王牌”的含金量问题都已经有了一个大体的概念。其实我并不是就网易而论网易，因为网易免费邮代表了目前国内免费邮箱的整体情况。虽然起步做得比较好，但是却被越来越浓的商业化气息包围着迷失了发展方向。广告开始充斥原本干净的页面、基本的功能开始收费化、公测走形式主义而后草草发布、极力宣扬自己的长处却看不到对手的优点、目光短浅却又骄傲自大。一个号称采用最领先技术的“王牌”邮箱，这样那样的问题如此之多，跟人家带了两年BETA帽子的“INTERN”——GMAIL放到一起就相形见绌了。试问国内的免费邮箱出路在什么地方、市场在哪里？当然，我没有用过网易的收费邮箱，也许网易已经改变商业策略，准备把免费邮箱这块逐渐淡出了。但是按照目前免费邮箱的发展势头来看，收费邮箱的市场还是不会轻易火爆起来的。

    看网易新闻频道“段永平、丁磊4000万美元捐赠浙江大学”的报道（这个标题里面也有猫腻），我觉得丁磊先生还是蛮有政治头脑的。但是如何把根本的东西做好、不搞浮在表面上的东西，如何在商业化的过程中不失人心，如何面对越演越激烈的免费邮箱市场寻得生存和发展，还是需要网易的这位CEO好好考虑的。写这篇文章的目的并不是为了贬低谁或褒扬谁，只是就最近在使用各种免费邮箱服务遇到的一些想法拿出来跟大家探讨一下。最后还要说的就是：GMAIL的中文注册页面其实也有一个小虫，并且已经存在已久了。既然“已有一个Google帐户”了，为什么还要“在此注册”呢？事实上，这个链接确实也是指向登陆页面的。期待GMAIL早点把这个错误纠正过来，也期待GMAIL早日脱掉BETA的帽子，成为真正领先于业界的免费邮箱服务提供商。

Lawrence Chen
2006-9-29
NC2600@gmail.com

作者原创，未经许可不得转载。

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文章出处：短信诈骗银联卡巨款黑幕